Do you have a question? Don't you want to waste time sending emails or making phone calls? Then read on. These are the recurring questions that our customers ask us and that will surely help you to solve your doubts before placing the order.
Frequently Asked Questions
Yes, we send to almost all the countries of the world although it is necessary that you know the legislation in force in your country to make sure that you do not infringe any regulation with the germination of the seeds.
We cannot be held responsible for the misuse that some people decide to give the seeds, so please do not act against your national laws.
Due to problems with customs you can consult here the restrictions to certain countries.
Do you send cannabis seeds to my country? We deliver all over the world, but we strongly recommend you to check the laws of your country and state to make sure you can legally buy and import our products. Please, note that we cannot assume any responsibility for people who choose to behave in conflict with their national laws and we do not encourage anyone to do so.
My order was delivered without the seeds. If your order arrives and has been retained by customs, you should keep a record of it and send us a picture. Once we have received the customs form, we can send the order again as long as you have selected the delivery insurance.
What is Delivery Insurance and do I have to select it? You are free to choose, however, we recommend all customers to select the Delivery Insurance with their order. Taking this option ensures that, in the event that your order is misplaced or blocked, we will reship it free of charge by ordinary letter (no tracking) and without the original packaging. ***Please, note that the Delivery Insurance does not apply to packages that have not been delivered due to a false name being used for delivery or to an incomplete or incorrect address. We cannot reship orders to any customer who has not purchased a delivery insurance.
How are orders packaged and shipped for reshipment? In the unlikely event that we need to reship your order. We will then do so after we have removed the seeds from the original breeders' packaging and placed them in individually identified bags. All reshipped orders will be sent by post without a tracking number.
What happens if I remove the delivery insurance when I place my order and then the order disappears in transit? If you have decided that you do not wish to engage the Delivery Insurance, then you disclaim all rights for the seeds to be delivered again.
In Europe, United Kingdom, Canada and Uruguay for example it is legal to own, buy and sell cannabis seeds but it depends on the country is different treatment, so we recommend all our customers to know about their drug legislation not to break any law in their place of residence.
The seeds that we commercialize are to collect and with the only purpose to preserve the genetics and to protect the investigation of the cannabis. Therefore, if marijuana is illegal in your country, we recommend that you keep the seeds until the law allows their germination.
Buying at Pevgrow is very easy, just add the seeds or any other product that interests you to the cart, choose the units you need and proceed to payment.
You can also call +34 961 658 271 to our customer service from Monday to Friday, from 9:00 to 18:00 GMT and ask for Raquel or Cristina, they will advise you and complete the order with you by phone.
Another alternative is to order by WhatsApp +34 661 710 964 during business hours, if you are already a customer and pay cash on delivery, you only have to say the products you need and we will do the rest.
Of course, it is the detail that worries us most since we know the controversy with cannabis seeds in many countries, so the packages we send are totally discreet.
If you also need a plus of discretion, then we can camouflage the seeds inside a t-shirt for a cost of only 12 euros. In the package we indicated that it is a t-shirt for what they do not usually retain it in the customs, anyway although you have the bad luck of which they stop it and you have to go to collect it, do not worry since the seeds are well hidden and they will not suspect anything. So far no customer has been left without their seeds ;-)
Once you have finished your order on our website we will send you an email confirming that we have received your order.
If you place your order by phone or whatsapp, the sales representative will send you an email when you finish your purchase. After two or three days you will receive another email with the tracking number of your shipment. Orders are normally processed between 8 a.m. and 6.00 p.m. Monday to Friday, Spain time. If you have not received the tracking number past this time please contact us at firstname.lastname@example.org, don't forget to check the junk mail, sometimes our notifications end up there.
Very easy, once registered you will be able to consult your account, see your previous orders and repeat them and even request their return.
In most cases we ship orders within 24 hours, this translates into a delivery time of 2-3 business days for orders in Spain. In Europe, orders take 4-10 working days to arrive and international orders are usually delivered within 6-20 working days. After that time please contact us and we will do our best to help you.
When you select a product the shipping costs are detailed in the shopping cart, they depend on weight, volume and country of destination. However, if you buy only seeds, for a minimum purchase (depending on your place of residence) we offer free shipping.
In all European countries you will receive the seeds in their original box. In the case of America or Asia, when shipping to some countries we need to camouflage the seeds and remove them from their original packaging, but do not worry as we label each seed in its own bag so you can know the name of each of them.
We accept the following payment methods: bank transfer, Bitcoin, cash, credit and debit cards and deposit in La Caixa ATMs.
You can change the currency at the top right to know the price of the products in your local currency and of course pay this way.
In general, we usually have all items in stock. If we run out of a product we will contact you immediately, either by e-mail or telephone, to provide solutions. If you are willing to wait for us to receive the product (this usually only takes a day or two) or if you prefer to exchange it for a similar or prefer a refund, whichever action you choose, we will proceed immediately.
Although it is not politically correct to speak well of oneself, we are a serious company and above all we seek the full satisfaction of our customers. We want a prolonged duration in time with our customers so we work every day, this is supported by the opinion of our customers in Ekomi, an independent evaluation platform.
Although we are an Internet sales company, we have a physical store that you can visit whenever you come to Valencia (Spain) and you want to know the most innovative products related to cannabis. It will be a pleasure to be able to have a coffee with you and help you with pleasure.
Of course, if you access our "FREE SEEDS" section you will know all the promotions related to volume discounts and gifts for each purchase.
If you need a personalized budget you can always go to our sales department email@example.com and our colleagues will give you the best offer.
Of course yes, we do not keep any personal information of our customers and of course we do not trade with the data, we only send promotions to customers who have accepted this option.
Yes, almost always. Although in the PevGrow catalogue we sell more than 3000 varieties of cannabis sometimes our clients surprise us with some exotic request. So far our colleague Raquel has not failed in her mission to find it. Although I advise you to dive in our catalog and use our advanced search engine to find the strain of your dreams.
Yes, our programming manager Joserra is delighted to receive proposals for the improvement and development of our website. If you have detected an error or something that is not working properly, go to the contact page and select the option "Webmaster" in the drop-down menu.
Sure, just change the payment method and complete the order. We will automatically cancel orders after 15 days if the payment has not been completed.
No. Shipping costs are charged separately, depending on the weight and volume of the order and where you reside will have one price or another. If you want detailed information you can always visit our shipping policy page.
If you give us the wrong address you will have to contact us as soon as possible. You only have to give us the order number and if the package has not yet been shipped we will proceed to change the delivery address.
On the other hand, if your order has already been shipped, we cannot assume responsibility for its whereabouts. If it is returned to our office, we will notify you and send it back to you.
Of course, you can send us an email with the change you want and we will do our best to replace the seeds. For example, if you have selected feminized gift seeds from PEV Seeds Bank, we can replace them with autoflowerings from the same breeder.
Yes, we send to post office boxes. Your order will be handled if it needs to be certified by P.O. Box.
No, we send as a private user so you will not have to pay any additional cost.
We do not mention cannabis seeds for safety, and of course there is no mention of PevGrow on the outside of the package.
Don't worry about anything, just send us an email with the incident and we will send you a label that you will have to print and paste in the box. Then a carrier will pick up the box.
As soon as we receive the package and verify the problem of the product, we will refund your money or exchange it for the same, whichever you prefer.
We follow a rigorous quality control to ensure that the products that leave our facilities are in good condition and work perfectly but, sometimes, can arrive with a factory defect.
Yes, PevGrow guarantees a money back guarantee for any item you have purchased and have not fallen in love with, as stated in our "100 Days Satisfaction or Refund" guarantee policy.
In accordance with our Returns and Refunds Policy, you will need to notify us before making any shipment. Remember that the package is the responsibility of the customer until it arrives at our facilities, must be returned through a certified delivery service, we will not be responsible for returns lost by mail.
- 1. Be returned within 100 days of receipt of your order.
- 2. Be unused and in its original packaging.
- 3. Be accompanied by your name and order number.
If you would like to change any item just contact us here. You have 100 days to make the exchange you want, you only need the order number, the details of the new product you want to buy and what product you want to return to us.
In order for the item to be replaced, it must not have been used and must be in its original packaging. We will charge you for the return freight, and we will adjust the invoice depending on the new conditions.
If your seeds are missing or damaged we will reimburse you at no cost to you. You can choose to have the seeds sent to you (if they are not many of the total) in your next order, to contribute to a more sustainable world.
We will need you to send us proof of missing seeds: please send the image to our technical support.
If you live in a country where the cultivation of cannabis is legal and you decide to plant the seeds, it is good that you know that all the seeds that we commercialize have germination guarantee.
If you germinate with the method of paper napkins and you have followed all the steps indicated here, you only have to return the seeds not germinated in their original packaging and when we receive them we will proceed to exchange.
Then we take care of requesting the return to the seed bank, we do not pass that responsibility and time to our customers.
Payments - 1 Bitcoin
Bitcoin is digital money to make payments over the Internet anonymously and independently, without the need for a central body to mediate the transaction. The payment process is almost instantaneous. You can see our complete guide to learn more about this cryptodivisa and start using it.
If you pay with Bitcoin you get an additional 10% discount on the amount of your purchase.
Once you have sent your Bitcoin payment, you will have to wait half an hour for your transaction to be approved. We will send you an email when this happens.
Bitcoin Confirmation Times
Due to the growing popularity of Bitcoin, transactions are sometimes processed more slowly than expected.
Each Bitcoin transaction requires the sender to pay a small commission to the miners so that they can do their job more efficiently.
Some people believe that you can send money with Bitcoin between any two points on earth for free. This is a half-truth, as sometimes a small commission is required for a quick transaction. They are few euros but you have to take it into account so that the money does not take too long.
The fees go to the miners to encourage them to continue mining, which in turn keeps the Bitcoin network safe.
At PevGrow we contribute our bit to this way of understanding payments without the need for intermediaries, and we offer an additional 10% discount on any order you make with Bitcoin.
If you want to know more about Bitcoin Fees: http://bitcoinfees.com/
Once you have completed your purchase, you will be able to obtain our address so that you can send the money.
Yes, we currently accept many other crypto currencies: Bitcoin, Bitcoin Cash, Litecoin, Etherum etc. Paying with any of these crypto currencies benefits you from the same offers as paying with Bitcoin, an additional 10% with no minimum amount.
If you have made the payment with Bitcoin and the order appears as cancelled you only have to contact us and someone from our company will verify the payment and change the status of your order.
We will need confirmation of payment. You can do this with a screenshot where the link to the transaction appears in the Blockchain.
From that moment you will get your order number and you will be able to see the tracking of your package throughout the preparation and shipping process.
Payments - 2 Credit Cards
We accept prepaid cards. You should be aware when purchasing a card that is enabled for worldwide payments so you don't have any problems.
There may be small fees from the payment service provider when you use the card.
If you have problems with your card, you can always check our different payment options.
It is possible, there are circumstances that are beyond our control and you can not process the payment by credit card.
You can always use an alternative payment method such as Bitcoin which offers you great discounts and benefits.
Restrictions by country
Due to Visa and MasterCard rules, we are unable to process card payments for some customers.
The current countries with restricted payment methods to which we cannot ship our products are:
- Sri Lanka
- South Africa
No, if you buy with a card at PEVGrow you will not have any additional charge.
Some seed shops, due to the nature of the products we sell, charge a processing fee of up to 5% for card payments.
With us the amount you see on the invoice is the amount you will be deducted from the bank. 0% commissions.
If a card payment was declined, there may not be enough funds to complete the order or an international block may be applied to your account.
To complete the purchase process with this payment method, we recommend that you contact your bank to ask them to remove the block on your international payment card.
After completing this small procedure, you will be able to place your order without any problem on our website. All you have to do is access your account and complete your order quickly and easily.
Once the payment has been processed correctly, you will be able to track your order and check its status.
We are discreet in all aspects, in your bank account will appear as beneficiary our fiscal name "Site of Shops Online". The same thing that we show when the order has already been completed in the shopping cart. Forget about surprises.
The currency in which cards operate varies depending on your location. You can choose which currency to use for information purposes at PEVGrow.
Once the order has been completed, you will receive an email with the amount in euros if you have not changed the default currency.
The equivalent amount will be deducted from your bank account in your local currency.
Payments - 3 Cash
When you finish the order you will have to send us a certified envelope with the cash indicating the number of your order to the following address:
Raquel Requena López
C/ Vereda Mas de Tous 22C
46185 - Pobla de Vallbona, Valencia (Spain)
Remember that we only accept euros and dollars in this type of payment.
The moment we receive your envelope with the money, we will send you the order and an email with the tracking number for online tracking of your order.
Once we receive the money in our offices, we will send you a confirmation email and we will process your order.
If the package you send us is certified, remember that you can check the tracking of the shipment and know where it is at all times.
It is recommended that you let us know when you send the money to keep your order active.
However, if you have sent your payment and your order is canceled you will only have to contact us and we will soon resolve the problem.
Depending on the country in which you reside it can take up to 2 weeks to receive it in our offices.
Remember to contact us once you have sent the cash, this way we will keep your order waiting until we have the payment.
Payments - 4 Bank Transfer
Bank transfer is a safe and easy way to pay your order at Pevgrow.com.
These are the data to pay your order by bank transfer:
Holder: SITE OF SHOPS ONLINE SL
Account Number: 2100 7393 9102 0002 3641
IBAN: ES58 2100 7393 9102 0002 3641
The name of the holder you are ordering the transfer to will appear. SITE OF SHOPS ONLINE S.L
Once we have received your bank transfer, you will receive an email confirmation of the order. When we proceed to ship, you will receive another email with the tracking number and you can check your order and see its status at all times.
If your order appears as cancelled a week after making it, we have not received the payment in our bank account.
However, we will activate the order again if the payment is processed. For any problem you can contact us here.
We recommend that you let us know when you send the payment so that we can keep the order on hold.
It depends on where you are and which bank you work with. In our experience the time varies between 1 and 6 working days.
However, you can ask your bank to clarify the national and international transfer times.
If you have made a bank transfer but your account does not have the charge we recommend you contact your bank and tell them the mishap.
If the bank has already processed the payment but we have not yet charged you, you should contact us, as we may need more details to confirm the transfer.
Remember that it is advisable to let us know when you send the payment so that we can keep the order on hold and not cancel it.
Payments - 5 Cash on Delivery
It is a question that many of our customers ask us and we always say the same thing, we trust people and of course we trust our customers. This form of payment is a great innovation on the internet since there are few online stores that send their products cash on delivery regardless of the minimum amount of the order, We do.
We ship with this method of payment to all countries where it is logistically possible: Spain, Portugal, France and Belgium. For other countries is not valid for reasons beyond our company.
This payment option entails an additional cost of 5 euros, no matter the amount of your order, with us you will have a flat rate.
This method of payment is possible thanks to our partners, if you want to pay cash on delivery you will have to choose a shop near home to collect and pay there the package. There are tens of thousands of points pack spread all over Europe so surely you have one very close to where you live. This option is interesting, as you don't have to wait for the deliveryman to go home. When it's convenient for you to stop by the dot pack and take your order with you - it's that easy!
If you want to know more about payment methods you can visit this page: "Payment Options".
Other questions about payment methods
Without a doubt it is Bitcoin. Paying with crypto coins is completely safe and anonymous, you also get an additional 10% on your purchase. What more can you ask for?
Yes, as long as you choose to pay by cash on delivery or bank transfer. Raquel will make your order by phone (you can find our phone number on our contact page) and will send you all the information to your email.
We offer a number of payment options to our customers, including Bitcoin, debit/credit card, bank transfer, money order, cash and cash on delivery in some European countries.
If you want more up-to-date information, promotions and special offers, you can visit our payment methods page.
My Order - Returns and Claims
Yes, at PEVGrow you have 100 days to fall in love with the item you have purchased on our website and, if not, to return it, as long as the product seal has not been manipulated, which is equally valid for seeds.
In accordance with our Returns and Refunds Policy, we only ask that you notify us of the return and tell us why it did not meet your expectations.
It is your responsibility to return the product in its original packaging and in perfect condition to our facilities. We recommend that you use a shipping service with tracking and signed delivery as we cannot be held responsible for returns lost in the mail.
All returns must be sent to:
Site of shops online S.L
Calle Vereda Mas de Tous 22C
Pobla de Vallbona (46185)
Do not forget to put your name and order number so that we can identify the return and proceed to refund your money if everything is correct. For more information: https://pevgrow.com/en/grow-shop/20-returns-claims
Yes, of course. If the product you want to exchange is within the return conditions, we will exchange your product for another one you prefer. We will make an adjustment to the invoice depending on the amount of the new item.
You can make your request to the following address: firstname.lastname@example.org
We take the packaging of all products we ship very seriously. In the unlikely event that an item arrives defective or damaged, you will only have to notify us within 7 days of receipt of the order.
It is ideal, as proof, a photograph attached to the incident. In this case we take care of the postage, we send you a label to stick on the package, a carrier will go to your home or you can bring it to a point pack, whichever you prefer.
Transport / Shipping
If you have made a mistake with your delivery address, please let us know as soon as possible.
If the order has unfortunately been shipped we cannot be held responsible for its whereabouts. Sometimes the package is returned to us, in which case we will inform you and send it to the new address.
In two or three working days, we normally process most orders. If you have paid for the order and after that time you have not received an email telling you that your package has already been shipped, you can go to 'My Account' and check the status. From there you will be able to track the package and know where it is at all times. Sometimes our notifications go to the Spam folder.
If the order is still in preparation then you can ask Rachel here and she will give you an immediate answer with all the news.
Warnings on delivery time at destination
- Spain: Up to 3 working days.
- Europe: 4 to 10 working days. Delivery times to Bulgaria, Russia and Ukraine are approaching maximum delivery times.
- Rest of the world: 6-20 working days.
COUNTRIES WITH SHIPPING RESTRICTIONS
PEVGrow sends its products to almost every country in the world, however, there are countries that we cannot ship to due to customs problems. Too many packages did not reach our customers so we did not provide the service we wanted and had to make exceptions.
The current countries with restricted methods of payment and shipping are:
- Sri Lanka
- South Africa
Although all of our shipments are discreet, we recommend that, if you live outside of Europe, you opt for "super discreet" shipping before finalizing your purchase on our website.
This not only ensures that the order will be packaged and camouflaged in a T-shirt in the most discreet way possible, but you will also have the guarantee that if your order is intercepted or lost we will replace it as long as the maximum delivery time has been reached.
We are very concerned about the discretion of the packaging of the products we sell. In most cases we send the seeds in their original packaging, then put the packages in small cardboard boxes before being placed in bubble wrap envelopes.
In this way we guarantee that you will receive the products in perfect condition.
To maintain the best quality we photograph every shipment that leaves our warehouse.
Once your order leaves our warehouse you will receive an email with the tracking number. You can always access this information in the "My Orders" section of our website.
We are always working to satisfy our customers and we really appreciate you letting us know your experience and opinion.
If you want to add a comment about us you can visit Ekomi and say what you want about your trusted Grow Shop ;-).
At Pevgrow we use different order statuses so that you can place your order whenever you want, from preparation to shipping we will contact you by email.
First we will send you an email when you have completed the payment and a few days later another notification when we have sent your order. In this last email you will get a tracking number to continue seeing the trip of your package.
Promotions and discounts
The higher the amount of your order the more cannabis seeds you get for free. We also normally have free samples from banks that want to promote their seeds.
If you want detailed information don't forget to visit our "free seeds" section and know all the gifts you can get.
There are many ways to get discounts by shopping in our online store.
If you pay with Bitcoin or any other crypto currency you get a 10% discount. Also, if you have downloaded the dictionary of marijuana you have a coupon discount of 5% that you can accumulate.
Once you have selected the products you need, in the cart you will see a space to put the coupon.
It is possible that the coupon is expired, check if it is still valid.
Discount coupons can only be used one discount at a time.
If you still have problems to apply it, please contact us and Rachel will surely solve the problem for you.
Yes, you can accumulate promotions and discounts, although you cannot use more than one promotional code per order.
We are not breeders but we work with the best suppliers in Spain, our own bank is produced by breeders who collaborate with marijuana seed banks recognized worldwide.
We strive every day for the full satisfaction of our customers as we believe in long business relationships.
If you have had a problem, first we apologize and then I ask you to contact us here and my colleague Raquel will give you a good solution for the future.
Advertising, marketing and work
In almost every order we send merchandising to our customers. If you want more information you can visit our free seeds section.
We also organize monthly raffles that we promote by mail and social networks. To find out about all the promotions register here and download our marijuana dictionary for free.
We are always looking for professional people from the sector who can bring their experience and skills to our project. If you want to work with us you can send your CV and cover letter here. Tell us how you could help us and what your salary expectations are and we will answer you as soon as possible.
Products - Marijuana seeds recommended by Pevgrow
Although we can guide you on which seeds are most suitable for your taste, it seems obvious that the best person to choose the right strain for you is yourself and that is why we decided to make our advanced search engine so that you are able to find your most suitable strain.
All seeds are guaranteed if they are germinated with paper napkins, so if you are in a legal country and have problems with this process please contact us and we will try to solve the problem.
However, we cannot help customers who have germinated in countries where it is illegal to do so.
Yes, of course. Throughout Europe and in most American countries we always ship the seeds in their original packaging, we only have to dispose of them in some countries to guarantee delivery, so we camouflage the seeds inside a CD or a t-shirt.
There are certain countries where we cannot give any guarantee of coverage and if you place an order the customer bears all the risks.
The current countries with restricted coverage are:
- Sri Lanka
- South Africa
If the seeds are stored in the refrigerator in a vacuum container they can last up to a decade. On the other hand, seeds stored at room temperature will have a shorter shelf life.
The older the seed, the lower its germination rate.
We ask seed banks on a weekly basis to constantly renew our stock, that means that the seeds you buy at PEVGrow are freshly packed and fresh..
Regular seeds produce male and female cannabis plants, while feminized seeds guarantee you female plants because breeders have eliminated male chromosomes.
Autoflowering seeds, on the other hand, do not depend on the photoperiod. These plants are born and grow independently of the light cycle and the season in which we find ourselves.
If a variety appears on our website as not available you can always register and on the product page by clicking on "Notify me when it becomes available again".
As soon as the strain is back on sale you will receive an alert in your email.
Privacy & Security
At PEVGrow you will have a 100% secure shopping experience. We take the security of our platform very seriously and have implemented all measures to ensure that our customers buy with complete peace of mind.
Our SSL (Secure Sockets Layer) certificate certifies that we have a code that provides security for online communications. When a web browser contacts a secure website, the SSL certificate enables an encrypted connection.
Our website provides secure connections within your customer account area, as well as through the payment process, which means that any information you provide is encrypted and therefore inaccessible by other parties.
In addition, in accordance with data protection legislation in the European Union, we follow strict security and control procedures in the processing of data to prevent unauthorized access.
Yes, just contact us and confirm the email address of the account you wish to unsubscribe.
If you have any incident you can send a ticket to our customer service. All you have to do is fill in the contact form and a colleague will contact you within 24 hours.
Our offices are closed on Saturdays and Sundays. We will send our answers Monday through Friday from 09.00 GMT to 17.00 GMT, Spanish time.
Marijuana advertising on PEVGrow
Our website www.pevgrow.com gathers a large number of cannabis fans, most of them located in Europe and the United States.
April 2018 statistics from www.pevgrow.com
Total sessions: 150,869
Total page views: 760.392
Average time spent on the web: 05:04
Rebound percentage: 54%.
Locations of the users: Europe (50%) | UNITED KINGDOM (8%) | UNITED STATES 22% | CAN (7%)
Age groups of users: 18-24 (19%) | 25-34 (37%) | 35-44 (19%) | 45-54 (16%) | 55+ (9%)
Now that you know the potential, you'll want to know how we can help your brand.
Do you have something important to share with people? We offer you the possibility to write a sponsored post. It is important that the content is related to marijuana and that it is interesting and fun for our readers.
Do you have a seed bank and want to make it known? Do you manage a cannabis blog and want to spread it? Do you have your own brand of products with CBD and need a boost in its launch? Have you been in the news? Do you have any advice or trick to share? If the answer to any of the questions is yes, we want to hear from you.
These are the basic criteria that must be met to publish a story on our blog:
The size of the article must be 1000-1500 words.
The article must be original, without copied text.
The article must be informative and of value to the reader, without openly promotional or advertising texts.
The article can be written in Spanish, English or French.
We need to know who writes the article, and your proven experience will be valued positively.
Pevgrow reserves the right to decide the category and the date and time of placement of the article.
Pevgrow reserves the right to reject the item and reverse the agreement with full refund at any time.
Average price: 300 euros per article, the higher the quality of the text, the cheaper it will cost you.