Información previa al proceso contractual
This website www.pevgrow.com/en/ is owned by SITE OF SHOPS ONLINE SL with Tax Identification Number B98262777 and registered address at C/ VEREDA MÁS DE TOUS 22C, 46185 LA POBLA DE VALLBONA, VALENCIA
These General Terms of Contracting regulate the distance sale relationship between SITE OF SHOPS ONLINE SL and the user or customer, in accordance with current legal provisions, in particular, Law 7/1998, of 13 April, concerning General Terms of Contracting, Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, Basic Law 3/2018, of 5 December, concerning the Protection of Personal Data and Guaranteeing Digital Rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, concerning the Regulation of Retail Trade, and Law 34/2002, of 11 July, concerning Information Society and Electronic Commerce Services.
SITE OF SHOPS ONLINE SL reserves the right to make the modifications it considers appropriate, without prior notice, to these General Terms. These modifications may be made, through its websites, using any method permitted by Law, and will be enforceable during the time they are published on the website, until they are validly modified by other subsequent modifications. However, SITE OF SHOPS ONLINE SL reserves the right to apply, in certain cases, certain Special Terms of Contracting in preference to these General Terms when it considers this appropriate, giving due notice thereof in proper form.
The website's purpose is Sale of products for own cultivation
The contract's duration will be linked to delivery of the product, without prejudice to the right of withdrawal.
As user or customer, you expressly declare that you know, understand and accept the terms of use and these general terms of contracting. Furthermore, you declare that you are of legal age and have the legal capacity to act required to access SITE OF SHOPS ONLINE SL's websites and contract through said websites.
The European Commission provides an online dispute resolution platform, that is available at the following link: http://ec.europa.eu/consumers/odr/
If you wish to purchase our products, you can go to the appropriate section of our online store.
You can register as user of the website in order to make the purchase online in the appropriate section of the website. Pursuant to current applicable legislation on data protection, SITE OF SHOPS ONLINE SL informs you that the personal data collected during the registration process and subsequent purchase will be included in the processing system owned by SITE OF SHOPS ONLINE SL, with the purpose of processing your actions and managing subsequent actions derived therefrom.
Your data will be kept for the time strictly necessary to fulfil the above purpose, unless other storage periods are legally required. We inform you that the legal basis for processing your data is the correct performance of the contract between the parties and your consent. In accordance with the rights conferred by current data protection legislation, you may exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to processing of your personal data, and also withdraw your consent to such processing, sending your request to the postal address given above or the e-mail address customer@pevgrow.com. You may also contact the appropriate Supervisory Authority to lodge any complaint you consider appropriate.
During the purchase process, you should identify yourself with your user name and password. These data will not be made public. You are responsible for treating confidentially and responsibly the identity and password acquired during registration as a customer and you may not disclose them to other users. You can change the information registered on the website at any time, in your customer area. In this same section, you will have access to a history of your orders. This is only a consultation section. However, certain procedures are allowed, such as deleting those records that you no longer consider necessary to view.
Upon completing the purchase process, you will receive confirmation of the purchase by e-mail. You must give a valid e-mail address during the purchase process. If you do not receive confirmation within 24 hours after completing your order, please contact SITE OF SHOPS ONLINE SL at the customer service phone number 961658271 or by e-mail at customer@pevgrow.com.
All of the website's contents is in Spanish, French, German and Italian.
When you receive the product at the delivery address you have given, it will also include an invoice or a copy of the order.
Offer and validity
In the case of a product on offer, the offer's price and validity will always be stated together with its basic features.
In compliance with current regulations, SITE OF SHOPS ONLINE SL provides information on all the items for sale, including their features and prices. However, SITE OF SHOPS ONLINE SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the website's content. Thus, the products offered at any time by the website will be governed by the General Terms of Contracting in force in each case. Furthermore, the company will have the power to cease offering access to the products mentioned, at any time and without prior notice.
Basic features of the products
The products offered in our online store include a photograph and the products' basic features, which is the information provided by the manufacturer. The product's colour, as shown in the photograph, is not binding. The product's colour is identified in its features.
Warranties
SITE OF SHOPS ONLINE SL guarantees all products offered on the website against non-conformities for two years counting from the date of delivery. During this period, SITE OF SHOPS ONLINE SL will provide an after- sales service. The customer will be able to contact SITE OF SHOPS ONLINE SL's establishment, the after-sales service, by e-mail sent to customer@pevgrow.com, or at the points established by the product's supplier. If you have any doubts, you can call the customer service phone number 961658271 or send an e-mail to customer@pevgrow.com.
If you should receive perishable products in poor condition or expired, please contact us at customer@pevgrow.com. It is essential that you follow the storage instructions written on the packaging and use the product within the expiry date. In any case, you should keep the proof of purchase.
Prices
All of the products show the selling price in Euros and include Value Added Tax (VAT).
If any other tax should be applicable, this will also be shown (IGIC [General Indirect Tax for the Canary Islands] or IPSI [Tax on Production, Services and Imports for Ceuta and Melilla]).
Delivery and carriage costs
SITE OF SHOPS ONLINE SL makes shipments of all its products in Germany, Belgium, Spain, France, Corsica, Holland, Italy, Luxembourg, Portugal and the United Kingdom.
SITE OF SHOPS ONLINE SL only ships seeds in Canada, Czech Republic, Chile, Colombia, Costa Rica, Ecuador, United States, Guadeloupe, French Guiana, Mayotte, Reunion, Martinique, Saint Barthelemy, New Caledonia, French Polynesia, Israel, Mexico, Peru, Switzerland, Uruguay and Venezuela.
FREE SHIPPING
Seed orders are shipped free of charge under the following conditions:
- Shipments to Spain - Order over € 30
- Shipments to Europe - Order over € 100
- Shipments to the rest of the world - Order over € 150
For more information on shipping costs you can access the price tables: https://pevgrow.com/en/grow-shop/56-shipping-rates
Forms of payment
The customer will be able to pay the amount of his order by choosing any of the following ways indicated in this url:
https://pevgrow.com/en/grow-shop/43-payment-options
Performance of the service
SITE OF SHOPS ONLINE SL undertakes to deliver the order within a maximum of 2-3 working days for orders in Spain, 4-10 working days for orders within Europe and between 6-20 working days for international orders.
Availability of the products offered by SITE OF SHOPS ONLINE SL may vary depending on customer demand. Although SITE OF SHOPS ONLINE SL updates the stock periodically, the product requested by the customer may be out of stock at that time. Should it not be possible to supply the product due to unavailability, SITE OF SHOPS ONLINE SL will notify the customer by e-mail as soon as it becomes aware of this situation. In no case will the period for sending this notice exceed a maximum of 30 days. SITE OF SHOPS ONLINE SL may offer two options: supply a product having similar features or higher quality to the customer at the same price or, saving justified reasons that can be proven by SITE OF SHOPS ONLINE SL, refund the amounts paid for the cancelled order within the same period.
Right of withdrawal, returns and complaints Right of withdrawal
The buyer will have a period of fourteen calendar days to withdraw, counting from the day on which the customer receives the product, without any penalty and without having to give any reason.
In order to exercise the right of withdrawal, the customer will notify by telephone to 961658271, by e-mail sent to customer@pevgrow.com, by letter sent to our postal address C/ VEREDA MÁS DE TOUS 22C, 46185 LA POBLA DE VALLBONA, VALENCIA, or by using the withdrawal form.
Returns
The customer must return or deliver the product directly to SITE OF SHOPS ONLINE SL, sending it to the address C/ VEREDA MÁS DE TOUS 22C, 46185 LA POBLA DE VALLBONA, VALENCIA, without any undue delay, and in any case within a maximum period of fourteen calendar days counting from the date on which the right of withdrawal from the contract is formally accepted. The period for making returns will be considered fulfilled if the customer returns the product before expiry of the period.
The customer will cover the costs of the return.
Refund of payment
The amounts paid by the customer will be refunded using the same form of payment used by the customer, unless it has been provided otherwise.
SITE OF SHOPS ONLINE SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.
SITE OF SHOPS ONLINE SL may withhold the refund until it has received the product that is the reason for the customer's withdrawal, or until the customer provides proof of return, whichever condition is met first.
Return of faulty products
If the product is not in good condition for reasons not attributable to the customer, the customer will be entitled to return the product, notifying SITE OF SHOPS ONLINE SL of the reason for the return by any of the means provided in these terms of contracting, at no cost for the customer. Returns made because of faulty or spoiled products will not be considered an exercise of the right of withdrawal.
SITE OF SHOPS ONLINE SL undertakes to pay the cost of the return and to replace the product with a new one in accordance with the terms accepted at the time of sale.
If the customer wishes to file a complaint, the customer can send it to SITE OF SHOPS ONLINE SL's establishment at C/ VEREDA MÁS DE TOUS 22C, 46185 LA POBLA DE VALLBONA, VALENCIA or via e-mail to customer@pevgrow.com.
Jurisdiction
Furthermore, SITE OF SHOPS ONLINE SL reserves the right to bring any civil or criminal actions that it deems appropriate for improper use of its website and content, or for non-fulfilment of these terms.
The relationship between user and provider will be governed by the regulations in force and applicable in Spain. In the event of any disagreement between the parties, they may submit their conflicts for arbitration or take them to the ordinary courts, in accordance with the applicable rules concerning jurisdiction. SITE OF SHOPS ONLINE SL is located in LA POBLA DE VALLBONA, Spain.
LAST UPDATE: November 13, 2020